I have an inherited project, a BMC Remedy application and never worked with this Remedy stuff. This project modifies Incidents and Work Orders from remedy through the Remedy API. I have literally no idea on this.
There's a process that closes incidents that are in resolved state and have not been modified in the last 36 hours. Sometimes, those incidents have the 'categorization' field empty, and the client wants to fill this categorization before closing it.
This is part of the code:
Connection to Remedy:
public static void main(String args[]) { // Inicializamos el logger java.util.logging.LogManager.getLogManager().reset(); try { // Nos conectamos a Remedy y a MySQL LOGGER.info("Conectando a bases de datos"); if (!connect()) { throw new Exception("Fallo al conectar a Remedy o a MySQL"); } // Metodo para cerrar incidecias resueltas remedy.cerrarIncidencias(sql.queryResueltas36h()); // Desconectamos de Remedy y MySQL disconnect(); } catch (Exception e) { LOGGER.error("Error critico: ", e); try { remedy.desconectar(); } catch (Exception e1) { } try { sql.desconectar(); } catch (Exception e1) { } } }Function to closing incidents:
public void cerrarIncidencias(List<String> incs) throws Exception { int contador = 1; for (String inc : incs) { try { // Obtenemos la incidencia QualifierInfo qual = server.parseQualification("HPD:Help Desk", "'Incident Number' = \"" + inc +"\""); List<Entry> entries = server.getListEntryObjects("HPD:Help Desk", qual, 0, 0, null, Constantes.CAMPOS_HPD_HELP_DESK_CERRAR_INCIDENCIA, false, null); // Rellenamos un comentario generico Entry comment = new Entry(); comment.put(Constantes.HPD_WORKLOG_DETAILED_DESCRIPTION, new Value("Cierre automatico tras 36 horas en resuelto.")); comment.put(Constantes.HPD_WORKLOG_INCIDENT_NUMBER, new Value(inc)); comment.put(Constantes.HPD_WORKLOG_DESCRIPTION, new Value("----")); comment.put(Constantes.HPD_WORKLOG_WORKLOG_TYPE, new Value(8000)); for (Entry entry : entries) { entry.put(Constantes.HPD_HELP_DESK_STATUS, new Value(5)); // Estado a cerrado if (entry.get(Constantes.HPD_HELP_DESK_ASSIGNEE_LOGIN_ID).getValue() == null) { entry.put(Constantes.HPD_HELP_DESK_ASSIGNEE_LOGIN_ID, new Value("lmoren70")); entry.put(Constantes.HPD_HELP_DESK_ASSIGNEE, new Value("Luis Manuel Moreno Rodriguez")); // Usuario asignado } server.setEntry("HPD:Help Desk", entry.getEntryId(), entry, null, 0); server.createEntry("HPD:WorkLog", comment); LOGGER.info("Incidencia " + inc +" cerrada con exito - " + contador +" de " + incs.size()); } } catch (Exception e) { LOGGER.error("Incidencia " + inc +" NO se ha podido cerrar - " + contador +" de " + incs.size() +"\n"+ e.getMessage()); } contador++; } }Query:I thought to do an update directly to the database BUT this database reads from Remedy, so I have to update Remedy.
public List<String> queryResueltas36h() { String query = "SELECT inc FROM vdf_tickets, vdf_groups WHERE status = 'Resuelto' AND LENGTH(inc) > 9 "+"AND vdf_groups.group = creator_group AND (vdf_groups.categorization = 'TES' OR vdf_groups.group IN ('TES', 'ARCA', 'NetOps TES Assurance')) "+"AND last_resolved_date < DATE_ADD(NOW(), INTERVAL -36 HOUR) ORDER BY inc DESC"; List<String> incs = new ArrayList<String>(); try { stmt = conn.createStatement(); ResultSet rs = stmt.executeQuery(query); while (rs.next()) { String inc = rs.getString("inc"); incs.add(inc); } stmt.close(); } catch (Exception e) { LOGGER.error("Error al obtener lista de incidencias de la base de datos", e); try { stmt.close(); } catch (Exception e1) { } } return incs; }What I want is to put the categorization to 'TES', in case there's no categorization.
One option I thought is to do an automation with Selenium and Python and not touching this code, but is far better to have all in the same project.
Any ideas? Thanks in advance!
