How do I create a URL that points to a specific BMC Trackit ticket?

Our IT group uses BMC Track-It! I'd like to create a URL that takes me directly to a specific ticket (#13239).Here's the URL to the Track-It system:

https://TrackIt/tms/SelfService/Application/Main

The URL that Track-It! emails to "...view the request here" just takes me a generic TrackIt page -- not the specific item:

https://TrackIt/tms/SelfService

I used Firefox dev tools to watch what the server does when I click on "my tickets" then on the specific ticket. It sends these POST URLS, but they just return JSON data:

https://TrackIt/tms/SelfService/HelpDesk/GetIncidents?_dc=1618242834846https://TrackIt/tms/SelfService/HelpDesk/GetIncident/13239

Is it possible to format a URL that will take me directly to my ticket?

[edit]

I want the format of a URL that I can put into an email or a JIRA ticket. Clicking in that link should take the user to our existing TrackIt system and display a known Ticket / Issue / Item / Case.